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Day in the Life of a Housing Worker

6th April 2020

The Supported Accommodation at YMCA Doncaster is a 24 hour service and therefore, the role of Housing Worker has variable hours, which involves daytime and night time shifts.

Here is a little insight into a typical day for a Housing Worker. One thing is for sure, no two shifts are the same in this role. 

The Handover

The day starts with a handover. The Housing Worker receives an update from the person on the previous shift on all areas of the Supported Accommodation, such as health and safety, security, housekeeping and administration, along with any other information they need to be aware of.

Once the handover is complete, the Housing Worker checks the radio, telephone and CCTV system to ensure they are all in working order.

Patrols

The next thing to do is a patrol. 

Throughout the day, the Housing Worker ensures regular patrols of the building, both internal and external, are carried out. Patrols are essential to the smooth running of the accommodation. The Housing Worker looks for any problems such as damage to fixtures and fittings, health and safety issues and security issues, dealing with them as appropriate.

Whilst carrying out patrols the Housing Worker may carry out essential checks on hygiene, fire and other safety provisions, completing and maintaining the records as needed.

Administration, Security and Housekeeping

Once the initial patrol is completed, the Housing Worker will arrive back at the office to deal with administration such as updating the communication book for duty staff, rent payments from residents and assisting with benefit applications.

The Housing Worker is the first point of contact in the Supported Accommodation, and therefore deals with security and ensuring that residents and their visitors are adhering to the House Rules, including checking visitors ID documents for proof of age.

The Housing Worker is also on hand for residents who have forgotten their keys and require access to their rooms, need access to the communal laundry and for answering and dealing with telephone calls.

Accommodation Interviews and Assessments

Young people wishing to live in the Supported Accommodation must attend an interview and assessment. These are usually arranged for the early afternoon and are carried out by a Hostel Worker and another member of the Supported Accommodation staff.

Interviews and assessments last from half an hour to an hour depending on the needs of the young person. Hostel Workers assist with assessments which help to understand the needs of the young person in regards to support, their background and any personal issues they may have. 

Fire Drills and Room Checks

Around mid afternoon, on the prearranged day, weekly fire drills and weekly room checks are carried out.

When working in the Duty Office the Housing Worker is the appointed Fire Warden and therefore has responsibility for carrying out the weekly fire drill, ensuring that all staff and residents follow the safety procedures correctly.

Another weekly responsibility of the Housing Worker is room checks, which they conduct with another member of the Supported Accommodation staff. Room checks are carried out to ensure hygiene standards are maintained and that there are no health and safety issues or breaches of House Rules.

Young People Moving in and Out

Moving people in and, ultimately, moving people out is also a part of the Housing Worker’s duties, along with the associated paperwork.

Making young people feel at home, providing a welcoming atmosphere and showing them the amenities, such as laundry and explaining the visitors procedure is a critical part of the Housing Workers role. 

There may be a number of young people moving in or out in one day, which means the Housing Worker needs to ensure that they prioritise and arrange their working day accordingly.

Maintenance and Cleaning

As the Housing Worker has the responsibility of carrying out the patrols of the building, and understands it well, it’s quite often that they are the person who recognises a maintenance issue first. 

The Housing Worker will report maintenance issues inline with procedure and, following the completion of the above duties, may be required to carry out small repairs within the accommodation along with cleaning duties.

End of the Day – Handover

At the end of their shift the Housing Worker ensures that the office is neat and tidy ready for the next person on Duty and updates the communication book.

The day is concluded with a handover from the Housing Worker to the next person on Duty. The Housing Worker will provide an update on all areas of the Supported Accommodation, such as health and safety, security, housekeeping and administration, along with any further information the other staff member needs to be aware of.

If you think you feel you have what it takes to join our Supported Accommodation team, please see our vacancies here.

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