Housing Worker

40 Hours Weekly, plus overtime as agreed

£8.75 to £9.28 per hour
(Annual earnings £18,200 to £19,300)

We are seeking Housing Workers responsible for administration and assessment, maintaining the security of the accommodation and providing a professional service.

As well as completing a range of administrative tasks, you will be providing a visible security presence, patrolling the premises and dealing with issues arising. This may include cleaning and maintenance tasks, dealing with the authorities and similar.

The right candidates will have an ability to work alone and to carry out administrative work as well as monitoring patrols across floors, stairways and outdoor areas. An ability to deal appropriately with difficult situations, including conflict, is essential.

YMCA Doncaster has a small team of around 20 full and part-time staff, working together to provide services to some of the town’s most vulnerable young people. We welcome candidates from a variety of backgrounds, and we’d be delighted to hear from you if you meet our criteria.

Selection Arrangements

We are looking to appoint as soon as possible. Please apply as soon as you are able to do so.

Hours of Work

An average of 40 hours per week, with overtime available from time to time.

This post has variable hours, including daytime and night shifts. 

You will almost always be working alone. 

Bank Holiday and weekend work is a regular part of the job.

Shifts are normally notified a minimum of one week in advance.

Job Purpose

To complete administration and assessment tasks, with emphasis on a designated caseload, and to maintain the security of the Supported Accommodation premises, controlling access and providing a professional service to residents, staff and others.

Main Responsibilities

To carry out daily administrative tasks, including taking rent, answering telephone calls and providing appropriate information to callers in accordance with procedure.

To be responsible for client interviews, move-ins and move-outs, including inductions, benefit applications and accompanying paperwork.

To provide a visible security presence, patrolling premises as scheduled and dealing with issues arising.

To ensure that buildings and entry points are secure.

To clean communal areas, bathrooms, toilets and vacant bedrooms as needed.

To act as the professional point of contact with the emergency and statutory services. 

To monitor CCTV screens and deal with issues arising, and to liaise with police where needed to prevent damage to the YMCA’s premises and / or property.

To ensure that any incidents relating to security, safety, disorder, damage and similar are dealt with to the limits of the position’s authority, including informing the relevant manager where necessary.

To maintain accurate shift logs of patrols, incidents, visitors and other security matters.

To carry out maintenance tasks, and to oversee contractors as specified by the relevant manager.

To conduct and record routine checks on hygiene, fire and other safety provisions.

To supervise access to the laundry and the loan of equipment including the iron and hoover.

To take appropriate steps to ensure engagement with YMCA Doncaster’s support and other programmes, and to take action where a client is unable or unwilling to engage.

To develop and maintain professional relationships with members, users and with other staff, and to maintain confidentiality at all times.

To work to the policies and procedures of YMCA Doncaster. 

To participate in a varied rota contributing to the provision of a 24 hour, year round service.

Person Specification

Experience of carrying out administrative tasks accurately.

A common sense approach to motivating young people to achieve independence.

An understanding of the issues that young people coming to the YMCA may face.

Able to manage own workload without supervision.

Effective verbal communication skills. 

Able to communicate in writing, including receiving instructions and recording shift logs.

Computer literate, including the ability to use Microsoft Word accurately and efficiently. 

Able to carry out monitoring patrols across indoor and outdoor areas including four floors and two stairways, and to deal with any issues arising.

Able to carry out cleaning and DIY tasks.

Able to deal appropriately with difficult and demanding situations, including situations involving conflict and aggression.

Able to operate to standard procedures.

Able to maintain confidentiality and appropriate boundaries, and a clear understanding of the importance of those.

Able to represent the Association positively, professionally and with credibility.   

A flexible attitude to working hours, including the ability to work varied and unsociable hours, and a willingness to cover for other staff at short notice.

To apply for this role

Please download the Job Application Pack below. This provides all the information that you’ll need about the role, and you’ll need parts of this in order to be able to complete the application form.


You will also need one of our application forms (Word version to complete electronically, or the PDF to complete by hand).

Please return your application form to the person stated on the Job Application Pack.

Job Application Form PDF (use this version if you want to print your form and complete it by hand)

Job Application Form Word (use this version if you want to complete the form electronically)

Direct Applications Only – Strictly no Agencies or other Third Parties.

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