Receptionist / Business Support Assistant

£8.50 per hour (£8.76 following successful conclusion of the probationary period).

Hours of Work
Monday and Tuesday 8.45am to 5pm
Wednesday 8.45am to 4pm
Thursday and Friday 8.45am to 5.30pm
Plus up to eight Saturdays per year

We’re looking for a Receptionist / Business Support Assistant to be the first point of contact for callers and visitors to the YMCA, and to oversee our Community Centre.

You’ll be based in our Community Centre and will be responsible for dealing with a wide range of clients, business customers and other callers.

The role includes various administrative duties and requires efficiency, organisational skill and self-motivation. Recent relevant experience in customer service or administration is required. MS Word and Excel are essential to the role, as is the ability to handle money.

Closing Date and Selection Arrangements

We consider applications regularly. Please apply as soon as you are able to do so.

There is currently no closing date.

Job Purpose

To take responsibility for the YMCA Community Centre, and particularly the reception area.   You will be expected to assist with maximising unrestricted income from our business activities, providing a high level of customer service to a range of people.

Main Responsibilities

To ensure that the Community Centre is opened and closed according to set procedures.

To greet all visitors and telephone callers, establish their needs, resolve queries and / or direct them in accordance with written instructions.

To take responsibility for incoming and outgoing post systems.

To ensure that supplies of stationery, publicity material and other provisions are adequate.

To take responsibility for receipting and banking a range of cash and other payments, and to maintain accurate records.

To administer reference and background checks for potential clients and volunteers.

To provide administrative support for key areas by agreement with the Line Manager.

To carry out research tasks and reporting.

To ensure that premises are safe, secure and harmonious through conducting pro-active patrols.

To deal with difficult users, visitors and others in accordance with YMCA procedures.

To organise and provide refreshments for official visitors and external room hire groups, and to contribute to other catering provision as required.

To assist with external room hire groups’ enquiries.

To organise rooms for internal and external use, including moving furniture and equipment safely.

To ensure that the kitchen, rooms and communal areas are clean, tidy and safe.

To undertake or oversee emergency repairs.

To develop and maintain effective professional relationships with members, users and other staff, and to maintain absolute confidentiality at all times.

To support other members of staff and to cover their duties where necessary in the case of holidays, sickness or other absence, occasionally at short notice.

To represent the Association positively in all relationships, both internal and external.

To work within the policies and procedures of YMCA Doncaster.

Person Specification

Recent experience of working in a customer service, administrative or similar role.

Experience of working alone without supervision and taking responsibility for an area of work.

Strong administrative and organisational skills, including an ability to work efficiently and accurately.

Able to use Microsoft Word and Excel effectively.

Comfortable with financial and number work and able to take responsibility for handling money.

Able to communicate clearly, sensitively and professionally in writing, on the telephone and in person with a broad range of individuals.

Able to respect confidentiality, particularly when dealing with client information.

Experience of reacting appropriately in challenging situations.

Able to move furniture and other equipment in accordance with safety procedures.

Able to carry out monitoring patrols across indoor and outdoor areas, including three floors and two stairways.

Able to represent the Association positively and professionally.

Willingness to act as a keyholder and take responsibility for the building.

To apply for this role

Please download the Job Application Pack below. This provides all the information that you’ll need about the role, and you’ll need parts of this in order to be able to complete the application form.

Receptionist / Business Support Assistant – JOB APPLICATION PACK

You will also need one of our application forms (Word version to complete electronically, or the PDF to complete by hand).

Please return your application form to the person stated on the Job Application Pack.

Job Application Form PDF (use this version if you want to print your form and complete it by hand)

Job Application Form Word (use this version if you want to complete the form electronically)

Direct Applications Only – Strictly no Agencies or other Third Parties.

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