We are required to publish particular information as part of being a registered provider of social housing.

 

Complaints

If you are a resident at YMCA Wood Street and want to make a complaint about the accommodation, please click here for the Residents’ Complaints Policy.

Click here to make a Complaint.


Reporting

2023/2024 Satisfaction Measures (TSM)

2023/2024 Annual Residents’ Complaints Performance and Service Improvement Report

2023/2024 Self Assessment


Housing Ombudsman

To find out about the Housing Ombudsman, please see https://www.housing-ombudsman.org.uk/residents/make-a-complaint/how-to-complain-to-your-landlord/