• TEXT SIZE

Duty Support Worker

Hours of Work: An average of 40 hours per week – variable hours including both daytime and night shifts.

Rate of Pay: £8.75 per hour, paid weekly in arrears. £9.27 following satisfactory conclusion of the probationary period.
(Annual earnings £18,200 to £19,200).

We have a Duty Support Worker job in Doncaster available and we’re looking for someone great to fill it.  Could that be you?

You will be involved in working within the YMCA’s Supported Housing Project for young people aged 16 to 30.  You will have a small caseload of up to six individual clients, and more during times of vacancy or absence of full time Keyworker / Coaches.

You will need to communicate well, verbally and in writing, with a wide range of people.

Your work will also involve contributing to the operation of a 24 hour, year round drop in provision for resident clients, including providing support with neighbour disputes, licence compliance, behavioural difficulties, finance and similar.

You will need to be able to work alone without supervision, and monitoring across four floors and two stairways will be essential to the role.

Our ideal candidate will have some experience of working with young people through paid employment or a volunteering role, and will be able to work positively with young people and ensure that they achieve significant progress.

Selection Arrangements 

We consider applications regularly. Please apply as soon as you are able to do so.  There is no closing date for this role at present.


Hours of Work

An average of 40 hours per week, with overtime available from time to time.

Variable hours, including daytime and night shifts.  There is no regular pattern of work. 

You will often be working alone. 

Shifts are usually

Monday to Friday – either 10.45pm to 8.15am, 8am to 4pm or 3pm to 11pm.

Saturday and Sunday – either 8pm to 8am, or 8am to 8pm.

Bank Holiday and weekend work is a regular part of the job and paid at the normal rate.   

Shifts are normally notified a minimum of two weeks in advance.


Job Purpose

To provide support for clients at the YMCA’s Supported Housing project for young people aged 16 to 30, and to contribute to the running of the project as required.  To take responsibility for a small caseload of up to six individual clients and more during times of vacancy or absence of full time Keyworker / Coaches. 

Main Responsibilities

To participate in a varied rota contributing to the operation of a 24 hour, year round drop in provision for resident clients, including the provision of support with neighbour disputes, licence compliance, behavioural difficulties, finance and similar, and to ensure the appropriate formal measures are taken in relation to interventions. 

To ensure that client areas are safe and harmonious through conducting pro-active patrols and dealing with issues as they arise.

To assist in making sure that rooms are available for use, carrying out practical tasks as needed.

To provide support for designated non-resident clients, particularly those on resettlement programmes.

To take responsibility for small caseload of up to six clients, using prescribed methods to set, monitor and report on their progress. 

To cover a wider caseload at times of vacancy or absence of full time Keyworker / Coaches.

To promote YMCA Doncaster’s other services to clients at the appropriate time.  

To work independently within set procedures.

To offer flexibility in both patterns of work and duties undertaken. 

To develop and maintain appropriately professional relationships with members, users and with other staff, and to maintain absolute confidentiality at all times.

To represent the Association positively in all relationships, both internal and external.

To work within the policies and procedures of YMCA Doncaster, and to contribute to their development. 

To cover other duties where necessary in times of absence or vacancies.

Other reasonable duties as required from time to time by the Line Manager.


Person Specification

Able to work alone for extended periods of time and to be self-motivated.

Able to use Microsoft Word effectively. 

Able to communicate clearly in writing and face to face.

Able to carry out monitoring patrols across indoor and outdoor areas including four floors and two stairways, and to deal with any issues arising as necessary.

Able to carry out cleaning and basic DIY tasks if necessary.

Experience of reacting appropriately in challenging situations.

Experience of work with young people. 

Able to work positively with young people and ensure that they achieve significant progress.  

Able to operate within set procedures.

Experience of maintaining confidentiality and appropriate relationships, and a clear understanding of the importance of those.

A flexible attitude to working hours, including the ability to work varied and unsociable hours, and a willingness to cover for other staff at short notice.

Able to represent the Association positively, professionally and with credibility.   


To Apply

We are currently accepting online applications only. Please click here or on the picture below.

We will use your application to assess how you fit with the role and our criteria.


Questions

We have limited staff available for enquiries at present.

If you have read the information on this page and have a question, please click here to see our applicant FAQs page.

If you are unable to find the answer to your question having done this, please send your question via email louise @ ymcadoncaster.org.uk (remove the spaces).

Direct Applications Only – Strictly no Agencies or other Third Parties.

Quick links