Supporter Relations Assistant

35 hours weekly

£8.50 to £8.76 per hour

We’re looking for an organised, motivated person to join our small team and assist with overseeing our reception services and charity shop, and our relationships with supporters of YMCA Doncaster’s work.

You’ll be based in our Community Centre and will be responsible for dealing with a wide range of clients, supporters, business customers and other callers. You will also have designated campaign tasks, particularly in creating written content for our website and social media.

You will have the opportunity to contribute to our monthly planning meetings for all of our communications and income generation work, and will be committed to playing your part in supporting young lives in Doncaster.

The role includes various administrative duties and requires a commitment to efficiency and an ability to prioritise according to YMCA Doncaster’s needs. We do not require any fundraising experience, and we’re keen to welcome someone with transferable skills and a willingness to learn quickly.

MS Word and Excel are essential to the role, as is the ability to handle money.

You will often be working alone on reception or in the charity shop, and you need to be adaptable and able to take sole responsibility for your area of work.

YMCA Doncaster has a small team of around 20 full and part-time staff, working together to provide services to some of the town’s most vulnerable young people. We welcome candidates from a variety of backgrounds, and we’d be delighted to hear from you if you meet our criteria.

Selection Arrangements

Completed application forms should be submitted before 2pm on Wednesday 4th March.

We expect to hold practical tests for shortlisted candidates on Monday 9th and Thursday 12th March, following which we will select candidates for interview on Monday 16th March.

Please note that we are only able to contact shortlisted candidates. If you do not hear from us within two weeks of the closing date, you’ve unfortunately not been successful on this occasion.

Hours of Work

35 hours per week.  

Hours of work will be based around varying cover needs in our community centre, charity shop and at occasional community events.

Saturday cover will be a frequent requirement. Other shifts are likely to be between 8.45am and 6.30pm, with some evenings to 10pm.

Job Purpose

To assist with maximising local support and unrestricted income from our community, fundraising and business activities, and to provide high levels of service to our customers, clients, supporters and members.    

Main Responsibilities

To take responsibility for the opening, closing and ongoing security of relevant work areas including the Community Centre and Charity Shop.

To contribute to generating new room hire business.

To contribute to publicity campaigns, working to key messaging and ensuring that all material is brand-compliant.

To assist at events and fundraising activities.

To create website and social media content as required.

To carry out research tasks and reporting.

To provide administrative support for key areas by agreement with the Line Manager, which will include confidential reference and background checking for a range of people.

To oversee the relationship with designated funders / supporters.

To cover reception duties, including dealing with visitors and callers in accordance with written instructions, organising meeting rooms, processing incoming and outgoing post, receipting cash and preparing income for banking.

To cover the supervision of YMCA Doncaster’s Charity Shop, maintaining a clean, safe, welcoming and professional retail environment.

To receive, sort, price and display stock in order to maximise income.

To organise collections of appropriate large donations.

To recruit, select, induct and supervise volunteers as necessary.

To ensure that Health and Safety arrangements and organisational procedures are complied with at all times.

To develop and maintain an excellent understanding of all of the services provided by YMCA Doncaster.

To develop and maintain professional relationships with members, clients, users and with other staff, and to maintain confidentiality at all times.

To represent the Association positively in all relationships, both internal and external.

To work to the policies and procedures of YMCA Doncaster. 

To cover other duties where necessary in times of absence or vacancies.

Other reasonable duties as required from time to time by the Line Manager.

Person Specification

Efficient, accurate and organised administration skills, including the ability to follow procedures without close supervision.

A sound educational background and recent experience from work, volunteering or personal projects.

Experience of taking responsibility and able to supervise or instruct others.

A good commercial mindset and a commitment to maximising additional support and unrestricted income.

Proficient in the use of Microsoft Excel and Word.

Comfortable with cash handling and accurate till work.

Experience of writing for a range of audiences.

An understanding of YMCA Doncaster’s current website and social media content and an ability to contribute to their development.

Ability to communicate clearly, sensitively and professionally in writing, on the telephone and in person with a broad range of people.

A good eye for visual presentation and design.

Able to move furniture and other large items safely.

Able to carry out monitoring patrols, and to move meeting room provisions, across indoor areas including three floors and two stairways.

Able to react appropriately in challenging situations.

Assertiveness and tenacity where necessary.

Able to represent YMCA Doncaster positively and professionally.

To apply for this role

Please download the Job Application Pack below. This provides all the information that you’ll need about the role, and you’ll need parts of this in order to be able to complete the application form.

Supporter Relations Assistant – JOB APPLICATION PACK

You will also need one of our application forms (Word version to complete electronically, or the PDF to complete by hand) – or you can click the green image below and apply online.

Please return your application form to the person stated on the Job Application Pack.

Job Application Form PDF (use this version if you want to print your form and complete it by hand)

Job Application Form Word (use this version if you want to complete the form electronically)

Direct Applications Only – Strictly no Agencies or other Third Parties.

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